Need To Make A Complaint?

How to make a Complaint:
If you are unhappy with any aspect of our service, please contact us directly:📧
info@avenirhousing.co.uk

Please include as much information as possible, including your contact details, the nature of your complaint, and any relevant dates or documentation.
‍
What Happens Next?
‍We will acknowledge your complaint within 24-48 hours.

A member of our team will investigate the issue thoroughly and aim to provide a full written response within 3 working days.
If more time is required, we will keep you updated on the progress and provide a revised timescale.

Escalation

If you are not satisfied with our response, you may escalate the matter by writing to our Director at the same address or by emailing Ismail@avenirhousing.co.uk. A senior review will be carried out, and we will provide a final response within 10 working days of receiving the escalation.
We are committed to handling all complaints with fairness and discretion— because we care deeply about the people and communities we serve.